Terms and Conditions

Man With a Van Holloway Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Holloway provides moving, transport and related services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation that makes a booking or uses our services.

We, us, our means Man With a Van Holloway, the removal and transport service provider.

Services means the transport, collection, delivery, loading, unloading, packing, or any related services we agree to provide.

Goods means all items, personal belongings, furniture, equipment or materials that we move, handle, or store in connection with the services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide domestic and commercial removal, man with a van, and light transport services across the UK, with a primary focus on Holloway and surrounding areas. The specific services to be provided will be as described in your booking confirmation, including the date, time, vehicle type, number of operatives, and any agreed additional services such as packing or furniture assembly.

We reserve the right to refuse to transport any goods which in our reasonable opinion are hazardous, illegal, dangerous, perishable, inadequately packed, or otherwise unsuitable for carriage.

3. Booking Process

3.1 Booking requests

You may request a booking by providing full and accurate information about the collection and delivery addresses, access conditions, property type, number and nature of items, and any special handling requirements. Quotations and availability are based entirely on the information you provide.

3.2 Acceptance of booking

A booking is only confirmed when we explicitly accept your request and issue a booking confirmation. We may decline or amend a booking request if the information supplied is incomplete, inaccurate, or if we reasonably consider that we cannot safely or lawfully carry out the services.

3.3 Changes to booking

You must notify us as soon as possible if any details of your booking change, including dates, times, addresses, access arrangements, or the volume and nature of goods. Additional charges may apply if changes increase the time, distance, labour, or resources required. We will inform you of any revised quotation before proceeding.

3.4 Accuracy of information

You are responsible for ensuring that all information you provide is complete and correct. If on arrival the work required differs substantially from what was originally described, we may either adjust the fee accordingly or, if the job cannot reasonably be completed within the time and resources allocated, cancel the services and charge a reasonable call-out fee.

4. Quotations and Pricing

4.1 Quotations

Unless stated otherwise, quotations are based on the information supplied and may be provided as a fixed price or an hourly rate. Quotations are exclusive of tolls, parking charges, congestion charges, ferry charges or other third-party fees unless explicitly stated.

4.2 Basis of charges

Additional charges may apply for:

Work outside normal working hours where this has not been agreed in advance.

Waiting time caused by delays outside our control, including waiting for keys or access.

Unexpected difficulties such as restricted access, additional flights of stairs, long carrying distances, or the need for extra labour or vehicles.

Handling of heavy, bulky, fragile, or specialist items where these were not disclosed at the time of quotation.

4.3 Validity

Our quotations are valid for a limited period as stated at the time of issue. We may withdraw or amend a quotation at any time before acceptance of your booking.

5. Payments

5.1 Payment terms

Unless otherwise agreed in writing, payment is due in full either in advance of the move or immediately on completion of the services. For certain bookings, including longer-distance or high-value moves, we may require a deposit or full prepayment to secure your booking.

5.2 Payment methods

Accepted methods of payment will be stated at the time of booking and may include card payments, bank transfer or other commonly used payment methods. Cash payments may be accepted only by prior agreement and subject to any applicable limits or identification requirements.

5.3 Late payment

If payment is not made when due, we reserve the right to charge reasonable interest and administrative fees for late payment and to withhold delivery of goods until payment is received in full. Title to any goods shall not pass to you until all outstanding sums under the contract have been paid.

6. Cancellations and Amendments

6.1 Your right to cancel

You may cancel your booking by notifying us as soon as possible. Any cancellation must be communicated directly to us. The following cancellation charges may apply depending on the notice given:

More than 7 days before the scheduled service date: no cancellation fee, and any deposit paid may be refunded.

Between 48 hours and 7 days before the scheduled service date: a reasonable cancellation fee may be charged, which may include retention of all or part of any deposit to cover administrative and scheduling costs.

Less than 48 hours before the scheduled service date or on the day of service: up to 100 percent of the quoted price may be charged.

6.2 Changes to date or time

Requests to change the date or time of a booking are subject to availability. We will make reasonable efforts to accommodate changes, but cannot guarantee that an alternative slot will be available. If a requested change cannot be accommodated and you choose to cancel, the relevant cancellation charges may still apply.

6.3 Our right to cancel or postpone

We may cancel or postpone the services in circumstances including, but not limited to, severe weather, unsafe conditions, vehicle breakdown, staff illness, failure by you to provide accurate information, or where we reasonably believe carrying out the services would be unsafe, unlawful or impossible. Where we cancel due to reasons within our control, any deposits paid will be refunded. We will not be liable for any consequential loss arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 Packing and preparation

Unless we have expressly agreed to provide packing services, you are responsible for packing and preparing your goods safely and securely, using suitable materials and containers. Fragile or valuable items should be clearly labelled and packed appropriately.

7.2 Access and parking

You must ensure that adequate access is available at both the collection and delivery addresses, including arranging any necessary parking permissions, suspension of parking bays or permits in advance. You are responsible for paying any parking charges, fines or penalties incurred as a result of inadequate arrangements or instructions.

7.3 Supervision and inventory

It is your responsibility to be present, or to appoint a representative, at both collection and delivery points to supervise the move, check the premises, and ensure that nothing is left behind or taken by mistake. You should prepare an inventory of goods if required. We are not responsible for items left on the premises or taken in error where no reasonable supervision or instructions were provided.

7.4 Prohibited items

You must not ask us to transport hazardous materials, illegal items, explosives, firearms, live animals, or perishable goods without prior written agreement. If we discover such items, we may refuse to transport them and may cancel the services without refund.

8. Liability and Limitations

8.1 Our duty of care

We will exercise reasonable care and skill in providing the services and handling your goods. However, our liability is subject to the limitations set out in this section.

8.2 Excluded risks

We will not be liable for loss or damage arising from:

Normal wear and tear, or deterioration arising from the nature of the goods.

Pre-existing defects, damage or weaknesses in the goods.

Inadequate or improper packing by you or a third party.

Acts or omissions of the customer or any third party.

Loss or damage to items such as cash, jewellery, watches, artworks, antiques, important documents, or other high-value items unless we have expressly agreed in writing to carry them and they have been separately declared and valued.

8.3 Liability cap

Unless otherwise agreed in writing, our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount having regard to the value of the affected items and the price of the services. You are strongly advised to arrange appropriate insurance cover for your goods for the duration of the move.

8.4 Indirect and consequential loss

We shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of opportunity, loss of revenue, or any costs incurred due to delays, missed appointments, or inability to use the goods or property.

8.5 Time limits for claims

Any apparent loss or damage must be reported to us as soon as reasonably practicable and in any event within 48 hours of completion of the services. You must provide reasonable evidence of the loss or damage and allow us the opportunity to inspect the goods and the premises. We may not be liable for claims made outside this period without a valid reason for the delay.

9. Delays and Events Beyond Our Control

We will use reasonable efforts to meet any agreed timescales, but times given for arrival and completion are estimates only. We are not liable for delays or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, severe weather, industrial action, public events, or delays caused by you or third parties.

10. Waste Regulations and Disposal

10.1 Lawful disposal

We operate in accordance with applicable UK waste and environmental regulations. We will not remove or dispose of waste, rubbish, or unwanted items unless this has been expressly agreed as part of the services and is carried out in compliance with relevant legal requirements.

10.2 Prohibited waste

We will not transport or dispose of hazardous waste, including chemicals, asbestos, clinical waste, flammable liquids, or any items classified as dangerous or prohibited under applicable waste regulations. It is your responsibility to arrange proper disposal of such materials through licensed providers.

10.3 Fly-tipping and illegal disposal

We do not engage in fly-tipping or unlawful waste disposal. Any request or instruction from you to dispose of goods or materials must be lawful and compliant with local and national regulations. You remain responsible for ensuring that any items you ask us to remove are lawful and suitable for transport and disposal.

11. Insurance

We may hold appropriate business cover for our operations. However, this may not replace or match the level of cover you require for your personal or business goods. You are strongly encouraged to arrange your own contents or transit insurance, especially for high-value or fragile items. Details of any insurance that specifically applies to your booking will be provided on request where available.

12. Complaints

If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so we can attempt to resolve it promptly. Complaints should include your name, service date, addresses involved, and a clear description of the issue. We will review your complaint and respond within a reasonable timeframe. This complaints procedure does not affect your statutory rights.

13. Data Protection and Privacy

We collect and process personal information such as names, addresses, and contact details for the purposes of handling enquiries, managing bookings, and delivering services. Your information will be used only as necessary for these purposes and to meet our legal obligations. We take reasonable steps to keep your data secure and do not sell your personal details to third parties.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.

15.2 Variation

Any variation to these Terms and Conditions must be agreed in writing by us. Verbal assurances or arrangements are not binding unless confirmed in writing.

15.3 Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Assignment

You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract some or all of our rights and obligations, provided that this does not materially reduce the standard of service.

15.5 No waiver

Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

By making a booking with Man With a Van Holloway, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.